Tiphanie Rafter
Summary
Graphic design student and detail-driven creative focused on brand identity, web, and digital design. Over a decade in fast-paced healthcare settings brings reliability, clear communication, and sharp attention to detail to every project. Looking for a digital design internship building clean, accessible, on-brand work that connects with real audiences.
Skills
Design
Brand & visual identity/Web & responsive layout/Typography & hierarchy/Image editing & production/Design systems & components/Accessibility-minded design/Social media graphics/Illustration
Software
Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Dreamweaver)/Figma/Canva/Procreate/WordPress & CampusPress/Squarespace/HTML & CSS/Bootstrap 5.3/AI-assisted design tools/Microsoft Office
Strengths
Clear written & verbal communication/Collaboration & taking feedback/Organization & prioritizing/Working in fast-paced settings/Meeting deadlines
Education
Southern New Hampshire University/M.A. Communication, New Media & Marketing/Begins Sep 2026
Southern New Hampshire University/B.A. Graphic Design/Expected conferral Sep 2026
Salem State University/Clinical Medical Assistant (CCMA) & Medical Terminology Certificates, 2021–2022
American International College/Medical Administration, Coding & Billing Certificate Program
Waldegrave School/General Certificate of Secondary Education (GCSE), London, UK
Experience
Patient Service RepresentativeAtrius Health, Pediatrics/Remote, MAApr 2022 – Apr 2025
- Communicated with patients, families, and clinical teams across high call volumes in a busy pediatrics practice.
- Managed scheduling and patient records with accuracy and confidentiality.
- Worked within an interdisciplinary care model, coordinating across teams to keep information accurate and clear.
Staffing CoordinatorBeth Israel Lahey Health/Beverly, MASep 2019 – Dec 2020
- Coordinated scheduling logistics across two hospital sites for nurses, nursing assistants, and administrative staff.
- Produced clear, organized documentation under tight deadlines, keeping complex information readable and usable.
Surgical SchedulerBeverly Hospital/Beverly, MAMay 2018 – Sep 2019
- Managed high-volume surgical scheduling across two hospital locations for inpatient and outpatient procedures.
- Balanced competing priorities with precision, juggling many moving parts without losing accuracy.
Ophthalmic ScribeBeth Israel Lahey Health/Peabody, MAMay 2016 – May 2018
- Documented clinical findings and treatment plans in real time, capturing detail quickly and accurately.
- Supported in-office procedures and front desk operations, balancing focused detail work with direct patient contact.
Endoscopy SchedulerLahey Hospital & Medical Center/Burlington, MANov 2014 – May 2016
- Coordinated endoscopy and surgical scheduling across the Burlington and Peabody surgical centers.
Additional
Further roles in healthcare administration and patient care, 2008 to 2014, available on request. Consistent record of reliability and professional growth.